Questions we hear a lot
What are your hours?
California City: Monday, Tuesday, Wednesday, and Friday, 10 AM to 6 PM (closed Thursdays). Ridgecrest: Monday and Friday, 10 AM to 6 PM.
Do you take emergencies?
If we are open, call (760) 373-7387 and come straight in. If we are closed, go directly to an emergency hospital. Our emergency page lists the nearest options with phone numbers.
What animals do you see?
Dogs and cats. We do not see birds, rabbits, ferrets, or other pocket pets, but we are glad to refer you to someone who does.
How does payment work?
Payment is due at time of service. We accept cash, debit, Visa, and Mastercard, plus financing through CareCredit, Scratchpay, or Cherry. We also offer discounts for senior citizens and local rescue groups (rescue discounts need pre-approval, call ahead).
Where are you located?
California City: 8443 California City Blvd. Ridgecrest: 634 S China Lake Blvd (open Mondays and Fridays).
How do I book an appointment?
Call (760) 373-7387, or send an appointment request online and we will confirm a time with you.
How do I transfer my pet’s records?
Tell us your previous vet’s name and we will request the records for you, or bring copies to your first visit.
How do I refill my pet’s medication?
Order through our online pharmacy and we approve the prescription, it ships to your door. Or call the clinic and we will have it ready for pickup.
Do you offer virtual visits?
Yes. Video visits for rechecks, skin and behavior concerns, and is-it-worth-the-drive questions. Send a request and we will call or email you back to set up a time.
Do you offer boarding?
Not as a general service. In some cases we can do medical boarding, for a pet recovering from a procedure or illness, or on medication while an owner has to travel. Call to talk through your situation.
Do you offer grooming?
Not as a general service. We do shave down fractious animals under anesthesia when a coat is too matted or a pet cannot be safely groomed awake. Call to discuss your pet’s situation.
Do you make house calls?
Not as a standing service, house calls are hard to manage on time, but we will go if we have the staff and time available. Call us and we can talk about your situation.
Didn't find your answer? Call (760) 373-7387, a person picks up, not a phone tree.